For company information, see What We Stand For. Link to Ozone hardware, ozone India and ozone safe weblinks.
How to Register myself
Please click on 'Sign Up', which is located on the top right hand side of the website. You will then be prompted to a new page where you will find the "Checkout as a Guest or Register" button on the left hand side. Click 'Register' and then on Continue fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
How do I place an order on Ozonehomz.com?
Is it necessary to have an account to shop on Ozone@Homz?
You can shop on Ozone@Homz by just providing your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one.
Can I order a product that is 'Out of Stock'?
Products listed as 'Out of Stock' are presently unavailable, however we can notify if you press 'Notify Me' button.
I am having problems ordering through your website. What can I do?
Our website is best supported by Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service centre on +91 9716500300 (9 AM - 6 PM) or email us at firstname.lastname@example.org
What is the average delivery time
Delivery time may vary with each product.
If the products are "In-stock", the shipping duration may vary from 24 hours to 7 days depending on the delivery location. It depends on the accessibility of the delivery location and delivery areas of our courier services.
If the products are New and are Pre-booked, i.e orders that are booked before the official release of the product, delivery of these products depends on the release date. Once the release date is announced, order may be shipped on same day, following the same delivery schedule as that of an in-stock item.
How can I track the status of my order?
What is the warranty on the products
Each product carries different warranty period and policy. For details, please check under individual product page.
After I place an order, the price of the product decreased. Would the difference be refunded?
No, the price mentioned during the purchase time is the final price
How do I initiate a return process?
If you need to return any product or want to know more about it, please call us at +91 9716500300 or email directly at email@example.com. Please do not return products without first speaking to our representative at Ozone. Products returned without our knowledge will be returned to the customer, and we will not be able to process a refund.
What are the conditions on returning a product?
In case of any damage/defects within 48 hours of delivery of the product. The returned product should be in the original packaging, and in the same condition as you received the product. In any case you will need to inform us of any damages/defects within 48 hours of delivery of the product, in order to receive the replacement.
Which Method of Payment is accepted by us (OzoneHomz.com)?
Cash on Delivery (Available on select Cities or Area)
Cheque / DD
Is Cash On Delivery (COD) available on all products on site?
Yes, we provide Cash on Delivery (COD) on all products which are mentioned on our website.
In which States or City do you Provide COD Service?
You can check your area availability by typing your area pincode in Product Page.
May I pay by cheque upon COD for my order?
Sorry! We do not accept cheques on COD. ONLY cash is accepted on COD
How will I receive refund if I have paid on COD?
Cash on Delivery order will be refunded by cheques.
Is it safe to share my credit card/debit card details while making purchases on ozonehomz.com?
Yes. All transactions are solely secured as we use best & recognized payment gateways to process all transactions. Every transaction is processed using SSL data encryption (secure encrypted connection), which protects the information from being misused.
In case, Users ordered something incorrectly and wish to exchange it with something else.
In Case, the Wrong order is placed by you (“User”) and want to replace your product with something else it may attract cancelation charges for the next process. To COD Customer we will refund them by deducting cancellation charges from the total amount.
Note: For more detail contact to our customer Care number: +91-9716500300 (10 AM – 6PM in Business Days)
or mail at firstname.lastname@example.org
How to pay by Cheque or Demand Draft (DD) Payment Mode?
Customers can pay by the cheque or demand draft (DD) mailing to our Physically Address Ozone Overseas Pvt. Ltd., 1/122, Timber Market. New Delhi 110015. We will deliver your order as soon as the payment is identified in our account. IMP Note: The Cheque or (Demand Draft) DD should be in favour of “Ozone Overseas Pvt Ltd. ”Payable at Delhi. Also send your order details like Order Number, Name and Contact Number with Email Address written on the plain paper along with Cheque/ Demand Draft (DD)
How to return?
For Returny our product Send the product on “TO PAY SERVICES” along with the Copy of invoice and
previous Docket Details with a completed return form. Note: Send your Product at below mentioned Address: Ozone Overseas PVT. LTD. Khasra Number :1194/2, Behrampur Road, Khandsa, Gurgaon Haryana-122004 Tel: +91-124-4961164,65
What is the Refund Method and process?
We will notify you once we have received your return. We will conduct an
evaluation within 7
business days and notify you that we are processing your refund or
replacement, according to what you have indicated on the Return Form
Will I have to pay any
charges for the returns?
We do not charge extra for returns. We take products on “To Pay Services”.
At Ozone, we are here to help. On our Customer Service page, you can check your order status and history, receive savings and coupons via email, order gift cards, find Ozone company info and policies, locate a store, and a whole lot more. Call, chat or email Ozone Customer Service, and get prompt answers to your questions.